Privacy Policy

1. Fried Meister

This policy applies to personal data processed through the mobile application ("Application") as part of the food ordering and customer experience services offered under the Fried Meister brand. For contact, you may use our Contact page or the channels listed below.

2. What data do we process?

To provide the service, we may process the categories of data listed below. The data processed may vary depending on the Application version and the features you use.

• Account and identity: phone number, full name or preferred display name, and technical records associated with verification (OTP) processes.
• Orders and transactions: cart contents, order history, delivery/address information, and payment method type (limited information received from the payment provider, such as the last digits of a card; full card data is processed within secure payment infrastructure).
• Location: approximate or precise location for delivery fee calculation or address selection, only to the extent you permit and while the relevant feature is enabled.
• Notifications: device push notification token for campaign or order status notifications, depending on your preferences and settings.
• Technical and usage data: device model, operating system version, application version, crash/diagnostic data (anonymous or aggregated where possible), and cookies or similar technologies on our website depending on site usage.

3. Purposes of processing

We process your data for purposes such as:

• creating accounts, signing in, and verifying identity;
• receiving orders, preparing them, and coordinating delivery;
• providing customer support and managing disputes;
• security, fraud prevention, and compliance with legal obligations;
• product improvement and communications based on your explicit consent or our legitimate interests, in accordance with applicable laws.

4. Legal basis

Data processing activities may be based on grounds such as performance of a contract, legitimate interests, explicit consent, or legal obligation. For notifications and marketing communications, preference management and withdrawal options are provided as required by applicable legislation.

5. Third parties and processors

We may work with trusted suppliers to provide the service. Examples include cloud database and identity infrastructure (for example, Supabase-like hosting), map and location services, payment service providers, e-mail/SMS or push notification infrastructure, and analytics tools. Sharing with these parties is limited to what the service requires and is subject to contractual safeguards.

6. Retention period

Data is retained for as long as required by the purpose of processing and within the scope of legal limitation periods and retention obligations. When the purpose no longer applies, deletion, anonymization, or, exceptionally, archiving may be used.

7. Security

We apply technical and administrative measures against unauthorized access, loss, or disclosure (for example, encryption, access controls, and secure development practices). No system is completely risk-free; if you notice anything suspicious, please notify us immediately.

8. Your rights

Under applicable legislation, you may have rights such as access to your personal data, correction, deletion, objection to processing, data portability, and withdrawal of consent. You may submit your requests through our contact channels. We aim to respond to applications within a reasonable period.

9. Children

The Application is not designed to knowingly collect personal data from minors. Parents or guardians assume responsibility when they share data on behalf of children.

10. International transfers

Your data may be processed on servers located abroad as required by the service infrastructure. In such cases, the relevant providers' security commitments and measures compliant with applicable regulations are taken into account.

11. Policy updates

We may update this notice from time to time. For significant changes, notice may be given through the Application or website. The latest update date appears at the top of the page.

12. Contact

For privacy-related questions, use our contact page or phone: +90 542 881 01 01.